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Please attach pictures of the issue and the packaging (if the product was damaged in shipping) to this ticket and leave a detailed description of the problem as well.
If available, please paste in the full text of the email that you received including the To and From fields and the coupon code that you were given.
Please let us know the correct current street shipping address (no PO boxes) as well as a working contact telephone number for the recipient.
In order to prove that you are the owner of the second account, please let us know any of your order numbers from that second account, or some of the titles/publishers of products that you purchased through that account.