Library Client & App FAQ

Jeff Montgomery -

Here are some common questions/answers about our Library Client and App.


Q. Getting error that says "System Error: The program can't start because MSVCP140.dll is missing from your computer. Try reinstalling the program to fix this problem."

A. If reinstalling doesn't fix the problem, you can install the "Visual C++ Redistributable for Visual Studio 2015" from Microsoft at the following link, that will fix the problem:  If that doesn't work, installing the x86 version should fix these errors.


Q. Where can I find the key for my installation?

A. There is a link in the program where it asks for the key that you can click on, which will take you to the right place. Or you can manually go to




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