Did your order arrive with shipping damage or an error in printing?
If you ordered printed products and they arrived with any problems, we can file a claim with our printer and either get you a replacement or a refund on your purchase.
If there was some error either in the printing of the product, or something that happened in shipment, please reach out to Customer Service and send us the following:
- Pictures of the issue along with a picture of the packaging (if damaged).
- The batch numbers for the book. The batch numbers can be found on the back side of the last page the printed book. It will be a combination of letters and numbers (example 123456ab12345c). The numbers will differ slightly if the book was printed in the US or the UK. In the images below, the batch number is the number at the bottom:
Example of UK batch number:
Example of US Batch number:
Once we receive your response we can get a new order placed for you.
If the product is usable and you'd rather have something else, just let us know the above information and we can get you account credit in the amount of the purchase price which you can then use toward any future purchase.
If you have any questions, please feel free to reach out to us using the red Contact Us button at the bottom left side of each site page: