Product Ratings, Reviews and Discussions

Jeff Montgomery -

You are welcome to leave a rating and review and/or a discussion post for any products on our site that you have purchased.

 

Reviews:

If you have purchased a product on our site, you are able to rate it with a star rating of one to five stars, and you can leave a review for that product that can be seen by the publisher as well as our other customers.

Reviews are very valuable to our customer and publisher communities in that they help customers find products that will be a good fit for them or their gaming group and they give feedback that publishers can use to improve their offerings.  Reviews will often offer information that you might not find on the product description page and can give you a feel for how well received a title is by it's purchasers.

To leave a review once you have purchased a product, just navigate to the product description page and then scroll down to the Discussions and Reviews section at the bottom of the page.  On the Reviews tab, just click on a star to rate the product.  You can just leave a rating if you choose, but once done you will be prompted to leave a review as well and we encourage you to do so.  Please note that the name on your order at the time of purchase will determine the name displayed on the review.

Your review should include your feelings about the product and what aspects you liked and disliked and any insight that might help others in making their purchase decisions.  Reviews should not be used for reporting problems with viewing the product or the purchase/download process.  If you have any of those sorts of problems please use the Contact Us button at the bottom of the page to contact Customer Service and they should be able to assist you.

Please note that publishers are very limited in what they can review.  We would consider it an abuse of the review system if a publisher were to leave reviews of their own titles on site. Similarly, anyone with a professional relationship with that publisher (for example authors, illustrators, etc.) leaving reviews of their titles, especially reviews of titles to which they contributed would also be considered an abuse of the marketplace review system. Leaving low reviews of competitor publishers' titles is also not tolerated. The review system is intended to capture the opinions of independent customers only. We periodically check for instances of review abuse and have suspended publishers from our marketplace for such abuse.

 

Discussions:

In addition to the Review tab, there is a tab for discussions about the product.  The discussion thread is used to ask about rules clarifications as well as questions and comments for the publisher and most any issue that isn't a review.  The publisher and customers can comment back on your discussion posts.

 

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